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Professional Standards – Highlight of the Month

August 8, 2012

Professional Standards, by Jean Elmore, Chair of the Professional Standards Committee

There are 17 Articles in the Code of Ethics and each month we’ll consider one Article. When available, I’ll include a link to a case study of a grievance that cites one of the Standards of Practice  that the complainant feels was violated. Since it is impossible to highlight all Standards of Practice – there are 15 of them under Article 1 alone – I’ll try to pick one that reflects timely situations. These are actual cases from other states and the findings of the hearing panel are shown at the end.

Duties to Clients and Customers 

Article 1

When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly. (Amended 1/01)

Case Study: Presenting Multiple Offers Objectively

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